I read restoration claim files line by line and send back two things: billable work your crew performed that never made it onto the estimate, and the lines you already billed that a reviewer could cut for missing support.
Product appears in the field photos and the technician notes. No corresponding line on the estimate, and no water category documented anywhere in the file. Was this billed on a change order?
Three additional drying days are on the invoice. The file carries no moisture readings after day three, so there is nothing in it that shows why the equipment stayed. Do the techs have readings in an app?
Photos show ducting to the exterior and a sealed containment. The line item priced is the plain filtration unit. Which line was this meant to fall under?
Your crew does the work. Then the file has to prove it. Carriers and their software review estimates line by line, and anything the documentation does not support gets questioned, cut, or delayed — usually weeks later, when the check comes in light and nobody remembers the details.
The work that never got written down is worse, because nobody ever argues about it. It just quietly never gets billed.
Right now I do this by hand, one shop at a time, because that is how the software gets built properly. Every review makes the next one sharper.
A closed job you already got paid on. Forward the estimate you sent the adjuster — that is the whole ask. Photos and drying logs help, but they are not required.
Line by line against S500 and S520 and against your own rates, with the field evidence checked alongside it. Every number traces back to your documents.
What was performed but never billed, what is billed but thin on support, and the question that resolves each one. Then we talk it through on the phone.
I read every file myself. When you send one, I'm the person going through it line by line, and I'm the person on the phone when we go over what I found. No account manager, no ticket, no queue.
I'm building software that runs this same check on every file before it goes out. Until it ships the reviews are done by hand, and the shops sending me files now are the ones shaping what gets built.
Restoration contractors get pitched by a lot of people who blur this line. Here is exactly where mine sits.
I hand you findings and the questions behind them. Your licensed estimator decides what, if anything, goes on a file, and it goes out under your name.
I do not contact carriers or adjusters, do not speak to your customer, do not interpret policy language, and do not take a percentage of anything.
Files are used to review your work and are never shared with another contractor. Design partners sign a mutual NDA. Ask and I delete them.
The order matters: the check has to be right before it is worth automating, and it has to be automated before it is worth attaching money to.
Done by hand, two business days, on whatever software you already use. This is what the shops working with me get today.
The same review, running on a file before it is submitted, so the gaps get closed while the job is still fresh and the money is still there.
Complete files, tracked from submission to payment, so nothing sits for ninety days without anyone noticing.
Forward the estimate you already sent the adjuster on a job you closed and got paid on. You will have the review back within two business days, and whatever I find is yours to keep whether we ever work together or not.
Don't send anything with a homeowner's name if you'd rather not — a redacted estimate works fine.